Refund information

Each completely unused credit pack is eligible for a full refund requested within 7 calendar days of purchase. Used packs do not qualify for change-of-mind refunds. Duplicate charges, non-delivery and unresolved service faults are reviewed separately; statutory rights are unaffected. Support replies within 48 hours, decides within 5 calendar days after receiving the necessary information, and initiates approved refunds to the original payment method within 5 calendar days. Bank processing time is additional.