Privacy
Last updated: 2026-10-21
Creative projects and imported media stay in this browser. Support messages and submitted forms are processed by our support services. This policy explains those different data flows, retention and your choices.
1. Who we are and what this policy covers
Plotivra Inc operates Plotivra at plotivra.com. Our business address is 30 N Gould St Ste R, Sheridan, WY 82801, United States. This policy covers our website, browser-based creative workspace and customer support. Contact support@plotivra.com or +86 18680328018 with privacy questions.
2. Creative projects and the current demo
Project text, settings and imported media are stored locally in IndexedDB in the browser you use. The creative workspace does not upload them to an AI generation provider. Generation progress and results are demonstrations; real AI generation and payment processing are not enabled. Local exports and backups are files under your control. We cannot recover local projects after you remove them or clear browser data. Content you separately paste into chat or submit to support is processed as support data, even if it originally came from a local project.
3. Information you give to support
We process messages you send to automated support chat and the public page context used to answer them. Support forms collect your email address, request type, request details and any screenshot you choose to attach. If you provide transaction references or other information to explain a request, these also become part of the ticket. The support service stores the ticket and sends a receipt to you and a notification to support@plotivra.com. Do not send passwords, full payment card numbers or unnecessary private project content.
4. Technical information and browser storage
Website and support infrastructure process technical information needed to deliver requests, such as IP addresses, requested URLs, timestamps and browser or device information, and may retain access or error logs. The workspace uses browser storage for projects and preferences. Support tools may use browser storage or cookies to maintain a conversation or session. You can manage cookies and site data in your browser; clearing site data can remove projects and interrupt support sessions.
5. Why we use information
We use information to deliver the website and support, respond to requests, maintain service reliability, investigate errors or misuse, and meet applicable legal obligations. We do not use locally stored creative projects to train AI models because the current creative workspace does not transmit those projects to us or a generation provider. Where a legal basis is required, processing depends on the purpose: providing a requested service, our legitimate interests in operating and securing it, compliance with law, or consent where required. Optional consent can be withdrawn without affecting earlier lawful processing.
6. Service providers and other disclosures
Hosting and network providers process website requests. Our Typebot-powered chat, ticketing, attachment storage and email services process the support information necessary for their functions. We may also disclose information where required by law, to protect legal rights or safety, or in connection with a business transfer subject to applicable safeguards. We do not sell personal information or share it for cross-context behavioral advertising. Links to external websites are governed by those websites’ own policies.
7. International processing
Plotivra Inc is based in the United States. Website and support service providers may process information outside your country, where privacy rules can differ. Where applicable law requires protections for an international transfer, we must provide them. Contact us for information about the services and transfer arrangements relevant to your request. This policy does not claim that all data is stored in one country.
8. Retention, deletion and backups
Local projects remain in your browser until you delete them, clear site data or the browser removes them; exported backups remain wherever you save them. We retain support records and attachments as needed to handle and follow up on a request, maintain relevant service records, resolve disputes and meet legal obligations. Technical logs are retained according to operational, security and troubleshooting needs. There is no universal automatic deletion period promised by this policy. You can ask us to delete support information; we will assess what can be removed and explain any information that must be retained. Copies in backups may remain until the applicable backup cycle replaces them.
9. Your choices and privacy rights
You can delete local projects in the workspace or clear this site’s browser data, and separately delete exported backups. Depending on your location and applicable law, you may request access, correction, deletion, a copy or portability of information, restrict or object to processing, or withdraw consent. Email support@plotivra.com with the subject “Privacy request” and enough information to locate the relevant support conversation or ticket. We may request proportionate identity verification, will explain any applicable exception, and will respond within the time required by applicable law. You may also complain to your local data protection authority where that right applies.
10. Security and children
We use HTTPS for website connections. Security also depends on the devices and accounts you use; no transmission or storage method is completely secure. Avoid sharing sensitive information that is not needed for support. Plotivra is not directed to children. If you believe a child has provided personal information without appropriate authorization, contact us so we can investigate and address it under applicable law.
11. Changes and contact
We will update the date above when this policy changes and provide additional notice where required for material changes. Before enabling real AI generation or payment processing, we will update relevant disclosures to reflect the actual data flows. For privacy requests, contact Plotivra Inc at support@plotivra.com, +86 18680328018, or 30 N Gould St Ste R, Sheridan, WY 82801, United States.